Every Zephyr piece is carefully checked, packed and prepared before it begins its journey to you. Here’s everything you need to know about shipping, delivery and tracking your order.

We ship across India to serviceable pin codes.

Orders below ₹5,000: A flat shipping fee of ₹150 applies

Orders of ₹5,000 and above: Shipping is complimentary

Any applicable shipping charges will be displayed at checkout before payment.

Once your order is placed, estimated delivery timelines are:

Metro cities: 3 to 4 business days
Other locations in India: 4 to 6 business days

Delivery timelines are estimates and may vary depending on your location, pin code serviceability, courier operations, public holidays, weather conditions or circumstances beyond our reasonable control.

Once your order is dispatched, tracking updates will be shared on the phone number provided at checkout. Please ensure your mobile number is entered correctly when placing your order, so you can receive timely updates about your shipment.

If you have not received tracking information or need help locating your order, write to us at zephitup@gmail.com with your order number.

Before completing your order, please ensure that your name, shipping address, pin code and phone number are complete and accurate.

If you notice an error after placing your order, contact us at zephitup@gmail.com as soon as possible. We will try to assist where operationally possible, but changes cannot be guaranteed once an order has been processed or dispatched.

Please ensure that someone is available to receive the shipment at the delivery address provided.

If delivery is unsuccessful, the courier partner may make additional attempts in accordance with its delivery process.

An order may be returned to us if:

• the recipient is unavailable after repeated delivery attempts
  
• the shipping address is incorrect or incomplete
  
• the recipient cannot be contacted
  
• the shipment is refused at delivery
  

If an order is returned to Zephyr for any of the reasons above, additional shipping charges may apply for re-shipping.

Occasionally, deliveries may take longer than expected due to courier network disruptions, weather conditions, public holidays, regional restrictions, remote-location serviceability or other circumstances outside our direct control.

If your order appears significantly delayed, write to us at zephitup@gmail.com with your order number. We will assist in checking the shipment status with our delivery partner.

If your order arrives damaged, defective, incorrect or incomplete, please contact us within 7 days of delivery at zephitup@gmail.com.

To help us review and resolve the issue, a clear, continuous unboxing video is required. The video must show:

• the sealed outer package before opening
  
• the shipping label clearly
  
• the complete unboxing process without cuts or edits
  
• the item or items received
  
• the visible damage, defect, incorrect item or missing contents, as applicable
  

Requests without a clear, continuous unboxing video may not be eligible for replacement or resolution.

For complete terms, please refer to our Returns & Replacements Policy

International shipping is currently available on request. To place an international order, write to us at zephitup@gmail.com with:

• the pieces you would like to order
  
• your full delivery address
  
• destination country
  
• postal code
  
• contact number
  

We will confirm shipping availability, applicable charges and the next steps for your destination.

Please note that international shipping charges do not include customs duties, import taxes, local levies or other charges that may be imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.

Once an order has been placed and payment has been successfully completed, it cannot be cancelled. We recommend reviewing your selected pieces and shipping details carefully before completing your purchase.

For further information, please refer to our Returns & Replacements Policy.

Every Zephyr order is packed with care. Please note that gift boxes are not included as standard with every order.If your order is a gift, or you would simply like a gift box, please add one separately to your cart before checkout.

For questions about shipping, tracking or delivery, write to us at: zephitup@gmail.com Please include your order number so we can assist you more efficiently.